Texas Alcoholic Beverage Commission (TABC) Practice Exam

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What should be done if a potentially intoxicated customer argues about their sobriety?

Encourage them to drink more water.
Engage in a debate with them.
Politely refuse further service and suggest they leave.
Ignore their arguments and continue serving.

The correct answer is: Politely refuse further service and suggest they leave.

When a potentially intoxicated customer argues about their sobriety, the appropriate action is to politely refuse further service and suggest that they leave. This approach is essential for several reasons. First, serving an intoxicated individual poses a significant risk not only to their health and safety but also to others around them. By refusing service, staff are adhering to responsible serving practices and complying with the Texas Alcoholic Beverage Commission's regulations that aim to minimize alcohol-related incidents. Suggesting that they leave is a respectful way to address the situation, providing them with an avenue to exit without feeling ostracized. It helps maintain a professional atmosphere while prioritizing safety. Furthermore, engaging in a debate or encouraging them to drink more water might be interpreted as dismissive of their condition, and refusing service allows for a clear boundary that reinforces the establishment's commitment to responsible alcohol service. Ignoring their arguments can lead to further conflict and may escalate the situation, making it less manageable for staff.