What protocol should a server follow if they suspect a patron is intoxicated?

If a server suspects that a patron is intoxicated, the appropriate protocol is to refuse service and seek management assistance. This is important for several reasons.

First, serving alcohol to someone who is already intoxicated can create legal liabilities for the establishment, as it is against Texas law to serve alcohol to an already intoxicated person. This not only puts the business at risk of fines and penalties but also compromises safety by potentially leading to dangerous situations.

Secondly, involving management helps ensure that the situation is handled professionally and consistently, adhering to the establishment's policies and state regulations. Management may also have additional authority to address the situation, such as ensuring the patron’s safe departure from the facility.

Additionally, refusing service protects the health and safety of the patron. It allows the server to engage with the patron about their behavior and potentially offer alternatives, like calling a cab or offering non-alcoholic drinks, showing a responsible approach to alcohol service.

This protocol emphasizes the importance of responsible alcohol service and the role of the server in maintaining a safe environment for all patrons.