Texas Alcoholic Beverage Commission (TABC) Practice Exam

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If a customer presents an ID that does not match their physical description, what should the server do?

Accept the ID with a secondary verification
Refuse the ID as proof of age
Ask the customer questions about their ID
Consult a manager for further direction

The correct answer is: Refuse the ID as proof of age

When a customer presents an ID that does not match their physical description, the most appropriate action is to refuse the ID as proof of age. This decision is grounded in the responsibility of servers and sellers of alcoholic beverages to ensure they are not serving alcohol to minors or individuals who may be using fraudulent identification. The primary purpose of checking an ID is to verify the person's age as well as their identity. If there is a discrepancy between the physical appearance of the customer and the information on the ID, it raises significant concerns regarding the validity of the identification. Relying solely on an ID that does not match the individual could lead to serious legal repercussions and could contribute to the risk of underage drinking. Therefore, refusing the ID protects the establishment from potential liabilities. In this context, checking for discrepancies serves as a safeguard to maintain compliance with Texas beverage laws and protect public safety. The server’s role includes being vigilant and making responsible decisions—refusing a mismatched ID aligns with these duties.